Business
BII-ERG under ?BII Technology Holdings has been fully responsible for the Beijing rail transit ACC operating system operation and maintenance since 2008, which has lasted for nearly a decade. In the long operation and maintenance process, the company established a professional, stable and efficient operation and maintenance team consisting of first-line operation and maintenance monitoring, second-line operation and maintenance support and third-line development support. First-line operation and maintenance is responsible for application system monitoring of 7*24 hours, second-line operation and maintenance is responsible for business support, fault handling, system upgrades, performance optimization and third-line development is responsible for BUG repair, new features development, background support and so on.
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ACC application system operation and management submits an average of about 1800 operation and maintenance reports annually, handles nearly 200 alarms and faults, carries out 6 emergency drills, participates in important business guarantee hours for 8-12 times, upgrades major system for 2-6 times and carries out operation and maintenance training for 8-10 times.